This following sets forth the Privacy Policy for the Bluebell Furniture website, https://bluebellfurniture.com.au Bluebell Furniture is committed to providing you with the best possible customer service experience. Bluebell Furniture is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Bluebell Furniture customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Bluebell Furniture takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Bluebell Furniture reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Bluebell Furniture reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Bluebell Furniture welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
E-mail: policies@bluebellfurniture.com.au

Shipping Policy

Bluebell Furniture has few different shipping methods for delivering furniture. We will advise you shipping charges prior to finalizing the order. The method employed depends on distance from a Bluebell Furniture’s store, delivery address, and type of furniture. Not all options will be available for all orders. All furniture deliveries may or may not require a signature at the time of delivery.

It is the customer’s responsibility to measure to be sure that the items purchased will fit through all doorways, halls, stairwells, elevators or any other passageways. None of the delivery services offer a hoisting service. A delivery charge will be assessed for each time that a delivery is made to a single address. 

Local Pickup:

Monday – Friday 10:00am – 2:00pm, Allow 4 to 5 days to get the order ready for pick up 
Sat, Sun & Public Holidays Closed for PICK UP’s

Delivery Charges:

As mentioned in the invoice but standard charges will be mentioned prior to shipping.

Metro: FREE SHIPPING to NSW Metro, VIC Metro, SA Metro, ACT Metro under below conditions

• If your house has stairs there will be a charge of $75.00 Each pallet of stairs.
• Delivery does not include installations that is highly recommended on the dining tables.
• If location of delivery has slope and we have to carry the products there will be a charge of $125.00 (Must be informed in advance).
• Other than VIC our delivery truck will not take packaging away. We will place it outside your house with bin or area advised by you.

Regional & Other Areas: Depending on the product and location. Please ask for Quote prior to placing an order. 

Other Areas: QLD, NSW, VIC, SA & ACT regional area shipping will be calculated separately and will be billed later once the actual delivery address will be provided. Bluebell Furniture company truck does not service these areas and we do not provide installations or any other service such as in-home placement, assembly etc.

    
Freight at Driveway Delivery

Some smaller pieces may be available for Driveway Delivery, a drop service delivered to you on your Driveway. A signature is required upon delivery. Items like mirrors, ottomans, benches, and nightstands are some of the items that may be shipped via Driveway Delivery. There are no additional services, such as in-home placement, assembly etc. 

For more information on the delivery options that are available for our furniture, including shipping to NSW, VIC, TAS, SA and WA, please email comm@bluebellfurniture.com.au

Local VICTORIA

Delivery rates are based on the driving distance from a Bluebell Furniture warehouse. Our skilled team inspects and prepares each item before carefully assembling it (when necessary) and placing it in your home. A fee applies for all orders requiring assembly (Its customer responsibility to confirm prior to placing an order). For deliveries with more than two stairs, an extra “stairs” charge will be assessed $75.00 per set of pallets including GST.

Normally Delivery Charges 

VIC Regional: Varies we normally use TOLL or ALLIED Express quote can be obtained directly from them.

LTL Freight Shipping

Some of our smaller furniture pieces as well as Direct Ship purchases are eligible for FedEx delivery using Standard Shipping. Shipping costs are based on the total retail value of the order plus any related, Oversize or Special Handling Charges that may apply. Furniture shipped via AUSPOST/ FedEx can be expected in five to nine business days. Signature is required upon delivery. There are no additional services, such as in-home placement, assembly etc. with FedEx delivery. Furniture items that are eligible for AUS/ FedEx delivery will be noted in the product’s description. Standard Plus shipping is not available for furniture shipped via AUSPOST/ FedEx. 
Direct Ship purchases will ship separately, directly to you via Freight Companies standard service only, from the vendor. Freight Delivery may be used for some larger items. Separate Shipping Charges, Special Handling or Oversize charges will apply

Oversize Charges and Shipping:

Surcharges

A delivery surcharge or oversize charge will be added to certain items due to special handling and shipping requirements (size, weight, etc.). These charges will be noted by the retail price of the item to which they apply.

Shipping locations:

We currently ship to all AUS residential and business addresses in all states. 

Shipping Restrictions:

Certain items may not be eligible for Standard Plus shipping. These items include but are not limited to; art, lamps, mirrors, furniture, bean bags, certain accessories, any item with a length, width, height greater than 24” or any item that requires a delivery surcharge. We will contact you if there is an issue with your order. Shipping of some restricted items may cause a delay in the processing of your order.

SHIPPING CHARGES MAY CHANGE, WE HIGHLY RECOMMEND TO INQUIRE PRIOR TO PLACING AN ORDER.

International Shipping:

Bluebell Furniture does not offer international shipping at this time.

At BlueBell Furniture, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please take note of the following delivery timeframe:

Processing Time:

Orders are typically processed within 1-2 business days after payment is received.

Shipping Time:

Once your order has been processed, standard shipping times apply. For domestic orders once the goods are received from manufacturing into the warehouse, please allow 10-12 business days for delivery. 

Please be aware that unexpected factors, such as weather conditions or customs delays may affect the delivery timeframe. We appreciate your understanding and patience.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

If you have any questions or concerns regarding your order or the shipping process, please don't hesitate to contact our customer service team at support@bluebellfurniture.com.au.

Thank you for choosing BlueBell Furniture !

Our Warranty

We recommend you read our Warranty Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

1. All products come with a 12-month warranty unless stated otherwise.
   1. At Bluebell Furniture you can buy with confidence, and we want our customers to be completely happy with their purchase.
   2. Please keep in mind the Bluebell Furniture Quality Guarantee applies to the original purchaser only (warranty is not transferable) and only for products used for reasonable domestic purposes. It excludes products used for commercial reasons.
   3. All guarantee periods start from the date of purchase.

1. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law.
   1. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   2. You Moreover, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
   3. Please keep in mind the BlueBellFurniture Quality Guarantee applies to the original purchaser only (warranty is not transferable) and only for products used for reasonable domestic purposes. It excludes products used for commercial reasons.
   4. All guarantee periods start from the date of purchase.
   5. If you are offered a replacement product as part of your warranty claim, the original guarantee period still stands.
   6. There may be circumstances where you are not entitled to a remedy.
   7. If goods are to be returned, goods must be returned within a reasonable time and in acceptable condition. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
   8. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours, or the repairer’s reasonable control, such as part availability and incorrect fault description.
   9. You may be required to pay labour, assessment and/or freight fees, such as where goods are been assessed to have been damaged by neglect, misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
   10. Under the Bluebell Furniture warranty against defects, the purchaser has the right to repairs of the defective part or product only. Additional repairs will be charged.

1. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au  

Cancellations

Bluebell Furniture will charge a minimum of 30% of the total order amount for any cancellations or changes of mind.

Exclusions (subject to the Australian Consumer Law)

Subject to the Australian Consumer Law, Bluebell Furniture cannot be not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:

1. Normal wear and tear (refer to the 'Caring For Your Furniture' below). In this regard, please note that the following may occur as a result of natural and normal usage:
2. Your leathers and fabrics will fade and crease your foam and fillings will soften and form the shape of the user over time.
3. Minor stitching abnormalities that arise due to normal wear and tear that are not consistent with a defect or manufacturing fault.
4. Depending on the covering and the degree of use, the covering material, seat cushion may need regular maintenance such as pilling and fillings and suspension may need regular maintenance or be replaced periodically at the purchaser’s expense.
5. Leather is a natural product and scars; marks and differing pore density and colour are also natural characteristics of leather.
6. Because most products are upholstered manually, sizes and weights of these products may experience minor variations of up to 5% from the sample products or from any product specifications you have been quoted in any of our stores.
7. Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids.
8. Damage caused by exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions; or
9. Damage caused by using improper Chemicals when cleaning.
10. All pet damages.
11. The cost of transporting the Product to and/or from the specified place of repair or replacement for purchases made when your nearest Bluebell Furniture store is over 100km from place of residence.
12. Damage caused by improper use, cleaning, negligence, treatment, transportation, and storage of the products or otherwise caused by your acts and / or omissions.
13. Damaged caused through any modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes.
14. Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals / agents that are known to damage the finish of the product.
15. Body impressions on mattresses, sofas and chairs.
16. Damages caused by an Act of God.
17. Defects in products that are sold “As Is” which were brought to your attention on purchase.
18. Products used for commercial purposes.
19. The warranty against defects is not transferable. It is limited to the original purchaser specified in the original Sales Order. The warranty against defects only applies to products that are used for normal domestic purposes and as stated does excludes products used for commercial purposes.

Caring For Your Furniture

• Furniture will last for a long time if it is cared for correctly. Never sit on the arms of any sofa or lounge, or apply excessive pressure. Sofa arms are not designed to withstand excessive force.
• Do not let children jump on or climb furniture. The furniture is not designed for this purpose.
• When moving furniture, you must always lift it and never drag it.
• Exposure to prolonged sunlight will cause fading to fabric and leather. Sunlight can cause timber furniture to warp, crack and change colour.
• Recliner & Sofa Bed Mechanisms (or similar) are mechanical in nature. Exiting a recliner while it is extended may cause the mechanism to bend or fail. Using these mechanisms correctly and taking care will ensure their longevity.
• Timber Furniture needs to be protected with coverings like placemats or coasters to protect against marks and scratches. Clean timber surfaces only with a damp clean cloth if necessary. Using solvents may disintegrate the lacquer coatings.
• Fabric furniture should be regularly vacuumed and cleaned. It is recommended that a fabric cleaning specialist should be used to clean your furniture on occasion.

Making a claim

To make a claim under these warranties against defects, the Purchaser:

1. Must cease using the product immediately after the defect appears
2. Must notify Bluebell Furniture within 7 calendar days after the issue appears
3. Make a claim using Bluebell Furniture claim procedures and documents
4. Therein, provide a copy of the original Sales Order or tax invoice, 4 photos, a detailed description and your Order ID label located on the invoice of the product.
5. Any extra damages not reported during the process of a claim will be invalid and the responsibility of such repairs will be considered the responsibility of the purchaser in accordance to clause 1.

To make a claim, please contact your store of purchase. Please note it can take up to 15 business days for us to reply as we aim to give us much attention and care to every customer. We will however strive to answer each claim as quickly as possible.

To the maximum extent permitted by law, unless expressly set out in these warranties against defect, and subject to any condition, warranty or right granted or implied under the Australian Consumer Law or any other law which cannot by law be excluded by agreement, Bluebell Furniture has no liability to the purchaser under the warranty against defects (other than repair or replacement of the defective part or product), whether in contract, in tort (including negligence), under any statute or otherwise, for any loss or damage of any kind suffered by you or any other person in connection with the goods including, but not limited to, indirect and consequential loss.

Once a claim has been lodged your claim will be assessed, and respond to within 15 business days.

The Purchaser must bear the expense of making the claim, and in some circumstances bear the cost of all house calls, labours and other items. These will be charged to the Purchaser at standard Bluebell Furniture rates.

If a part or product is determined by Bluebell Furniture to have a manufacturing defect, Bluebell Furniture will, at the election of Bluebell Furniture, choose whether to repair or replace that part or product.

Transportation

Should a customer wish to return a product online the customer will be liable for the cost of returning that product.

Refunds

A refund will normally be processed within 10 business days.

Contact Us

Where you have any questions or concerns relating to your order or product, please immediately contact our Compliance Team at  compliance@bluebellfurniture.com.au

Terms & Conditoins

This following sets forth the Privacy Policy for the Bluebell Furniture website, https://bluebellfurniture.com.au Bluebell Furniture is committed to providing you with the best possible customer service experience. Bluebell Furniture is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Bluebell Furniture customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Bluebell Furniture takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Bluebell Furniture reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Bluebell Furniture reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Bluebell Furniture welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
E-mail: policies@bluebellfurniture.com.au